On November 30, at approximately 6:00AM ET, our team began investigating network connectivity issues after internal monitoring alerted us to performance issues on websites in our US Central region. Automated recovery systems had triggered, but failed to fully mitigate the issue, thus requiring further manual intervention from the engineering team. By 6:20AM ET performance began to recover, with full network connectivity being restored by 7:53AM ET.

Pursuant to the above issue, a portion of sites were affected by a caching of assets and files via our networking provider, leading to continued display issues for a period of time after 7:53AM ET. Additional investigation by our engineering team resulted in further mitigation work being done over the course of the next three hours with sites having display issues resolved at 10:45AM ET. Monitoring continued through the course of the day and at 5:26 PM ET the incident was marked resolved as no further issues were observed. If there are any further questions, please contact Finalsite Support.