Possible performance issues

Incident Report for Exact System

Postmortem

The performance issues were caused by a time setting on our databases. This caused background jobs such as print/e-mail invoices to be queued.

We have changed the time setting and made it more precise so it cannot cause performance issues. After implementing this change we monitored the performance closely. We have concluded the change had the expected result and it resolved the performance issues.

Posted Sep 06, 2021 - 16:42 CEST

Resolved

This incident has been resolved.

Posted Jul 26, 2021 - 16:51 CEST

Monitoring

We have implemented a fix. We see the performance going back to normal again. We will be monitoring the performance.

Posted Jul 26, 2021 - 11:53 CEST

Investigating

Currently we experience some issues on some of our databases. This could cause some slowness in Exact Online. We are working hard to solve this as soon as possible. Our apologies for the inconvenience.

Posted Jul 26, 2021 - 08:51 CEST

This incident affected: Exact Online - Netherlands (Boekhouden, Uren & Facturen, Project Management, Handel, Productie, Accountancy, Mijn[Kantoor], Salaris voor bedrijven, Salaris voor Accountancy, Scan & Herken, Exact API, Exact Bouw).