The incident causing inbound/outbound audio calls to Japanese toll-free phone numbers has been resolved and service is operating normally at this time.
Posted Jun 02, 2023 - 20:04 BST
Monitoring
Inbound/outbound audio calls to Japanese toll-free phone numbers are now operating normally. Twilio will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Posted Jun 02, 2023 - 17:08 BST
Identified
Twilio engineers have identified the issue causing no audio on inbound/outbound calls to Japanese toll-free phone numbers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Jun 02, 2023 - 16:34 BST
Update
Twilio is observing no audio on inbound/outbound calls to Japanese toll-free phone numbers. They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Posted Jun 02, 2023 - 12:35 BST
Update
Twilio is observing no audio on inbound/outbound calls to Japanese toll-free phone numbers. They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Jun 02, 2023 - 09:54 BST
Investigating
Twilio are observing no audio on inbound calls to Japanese toll-free phone numbers. They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Jun 02, 2023 - 09:04 BST
This incident affected: Twilio (Twilio PSTN, Twilio Voice, APAC).