The email invoices that bounced because of the incident have been resent. Depending on the sender's reminder settings it is possible some recipients got the reminder before the initial invoice email was resent.
Posted 2 years ago. Sep 25, 2023 - 07:55 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 2 years ago. Sep 23, 2023 - 18:14 CEST
Update
Fix has been applied and email deliveries are again working to Outlook servers. Once we get a complete list of failed invoice emails we will be resending them as soon as possible.
Posted 2 years ago. Sep 22, 2023 - 17:47 CEST
Update
The issue has been identified to be syncing issues between our email provider and Outlook mail servers. A fix is being put into place which should allow the emails to start passing. Once we get a list of failed invoice emails we will be resending them as soon as possible.
Posted 2 years ago. Sep 22, 2023 - 13:57 CEST
Investigating
We are currently investigating an issue in delivering emails especially to recipient's using Outlook mail servers.
Posted 2 years ago. Sep 22, 2023 - 09:12 CEST
This incident affected: Common Services (Maventa / Visma .net AutoInvoice, CS - Visma Maventa).