Citrix Content Collaboration (ShareFile) customers may be experiencing issues

Incident Report for ShareFile® Status Page

Resolved

Current Status: At this time, we believe that the issues affecting Citrix Content Collaboration(ShareFile) service have been fully resolved. We will continue to monitor closely.

Next Steps: Please contact Citrix Support if you need further assistance.

Posted Jun 14, 2021 - 13:18 EDT

Investigating

Impact:
Citrix Content Collaboration (ShareFile) is currently experiencing issues across all regions. End-users using the "Login" link at the landing page https://sharefile.com may be incorrectly redirected to https://secure.sharefilestaging.com instead of the correct https://secure.sharefile.com

Current Status:
We are currently investigating the issue. As a workaround, end-users may type the correct URL https://secure.sharefile.com or use the appropriate subdomain URL https://yourcompany.sharefile.com

Next Steps:
Another update will be provided within the next 60 minutes (no later than 17:30 UTC.

Posted Jun 14, 2021 - 12:31 EDT

This incident affected: ShareFile®.