All Systems Operational
Region - USA
Operational
Bot Uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region-Japan
Operational
Bot uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region - Europe (London)
Operational
Bot uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region - Europe (Frankfurt)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - APAC (Syndey)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - India
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - Middle East (UAE)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administrator Application
Operational
SmartAssist - USA
Operational
Nuance
?
Operational
Kore IVR
?
Operational
Kore Agent Desktop
?
Operational
SmartAssist - Japan
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - Europe (Frankfurt)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - APAC (Syndey)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - India
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SearchAssist - USA
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Japan
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Europe (Frankfurt)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Middle East (UAE)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
Bot Channels - In all Regions
Operational
Facebook Workplace
?
Operational
Email
?
Operational
SMS (Twilio)
?
Operational
Microsoft for Teams
?
Operational
Skype for Business
?
Operational
RTM Channel for WebSDK/Mobile SDK
?
Operational
Slack
Operational
Third-party services we use
Operational
AWS ec2-us-east-1
Operational
AWS ec2-ap-northeast-1
Operational
AWS ec2-eu-west-2
Operational
AWS s3-us-standard
Operational
Twilio Outgoing SMS
Operational
Google Apps Maps
Operational
Google Apps Realtime API
Operational
Microsoft Azure ASR/TTS
?
Operational
Google ASR/TTS
?
Operational
Amivoice ASR
?
Operational
AWS Polly TTS
?
Operational
Microsoft Bot Framework
Operational
Zendesk
Operational
OpenAI
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) Europe - Frankfurt Region (DE) Jun 18, 2025 08:00-11:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 09, 2025 - 18:16 IST
Jun 09, 2025 - 18:16 IST
Scheduled -
June Mid-Month Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here to comprehend potential enhancements / bug fixes related to this patch update. This is a downloadable PDF document that has the summary of Features and/or bug fixes by impact areas.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 09, 2025 - 18:16 IST
Please Click Here to comprehend potential enhancements / bug fixes related to this patch update. This is a downloadable PDF document that has the summary of Features and/or bug fixes by impact areas.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 09, 2025 - 18:16 IST
XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) (London Region) EU Jun 18, 2025 10:00-13:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 09, 2025 - 18:31 IST
Jun 09, 2025 - 18:31 IST
Scheduled -
June Mid-Month Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here to comprehend potential enhancements / bug fixes related to this patch update. This is a downloadable PDF document that has the summary of Features and/or bug fixes by impact areas.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 09, 2025 - 18:31 IST
Please Click Here to comprehend potential enhancements / bug fixes related to this patch update. This is a downloadable PDF document that has the summary of Features and/or bug fixes by impact areas.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 09, 2025 - 18:31 IST
XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) (Japan Region) JP Jun 18, 2025 18:00-21:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 09, 2025 - 18:35 IST
Jun 09, 2025 - 18:35 IST
Scheduled -
June Mid-Month Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here to comprehend potential enhancements / bug fixes related to this patch update. This is a downloadable PDF document that has the summary of Features and/or bug fixes by impact areas.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 09, 2025 - 18:35 IST
Please Click Here to comprehend potential enhancements / bug fixes related to this patch update. This is a downloadable PDF document that has the summary of Features and/or bug fixes by impact areas.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 09, 2025 - 18:35 IST
XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) (UAE Region) Jun 19, 2025 10:00-13:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 09, 2025 - 18:37 IST
Jun 09, 2025 - 18:37 IST
Scheduled -
June Mid-Month Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here to comprehend potential enhancements / bug fixes related to this patch update. This is a downloadable PDF document that has the summary of Features and/or bug fixes by impact areas.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 09, 2025 - 18:37 IST
Please Click Here to comprehend potential enhancements / bug fixes related to this patch update. This is a downloadable PDF document that has the summary of Features and/or bug fixes by impact areas.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 09, 2025 - 18:37 IST
XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) (APAC Sydney Region) AU Jun 19, 2025 21:00 - Jun 20, 2025 00:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 09, 2025 - 18:42 IST
Jun 09, 2025 - 18:42 IST
Scheduled -
June Mid-Month Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here to comprehend potential enhancements / bug fixes related to this patch update. This is a downloadable PDF document that has the summary of Features and/or bug fixes by impact areas.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 09, 2025 - 18:42 IST
Please Click Here to comprehend potential enhancements / bug fixes related to this patch update. This is a downloadable PDF document that has the summary of Features and/or bug fixes by impact areas.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 09, 2025 - 18:42 IST
XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) (IND Region) Jun 19, 2025 22:30 - Jun 20, 2025 01:30 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 09, 2025 - 19:01 IST
Jun 09, 2025 - 19:01 IST
Scheduled -
June Mid-Month Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
-------
We kindly inform you that the pre-release notes will be updated shortly to reflect the latest developments. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 09, 2025 - 19:01 IST
-------
We kindly inform you that the pre-release notes will be updated shortly to reflect the latest developments. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jun 09, 2025 - 19:01 IST