Update: We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Restoration Time: All services have been restored as of 11/16/2020 11:00 UTC.
Start Time: 11/16/2020 09:25 UTC End Time: 11/16/2020 11:00 UTC
Posted Nov 16, 2020 - 17:37 UTC
Monitoring
Sierra Wireless identified a network disruption on the Carrier Partner network. After a network surge dissipated the AirVantage and Octave services were restored with redundancy in place. Our engineers continue to work with the Carrier Partner. We will consider this resolved if there are no further impacts observed after several hours. We will continue monitoring to ensure stability during this soaking period.
Start Time: 11/16/2020 09:25 UTC (revised) End Time: 11/16/2020 11:00 UTC
Posted Nov 16, 2020 - 12:27 UTC
Investigating
Sierra Wireless is experiencing disruptions in provisioning for AirVantage and Octave services. Sierra Wireless engineers are investigating and working toward resolution. No ETR is currently available. We will provide an update as soon as we have additional information.
Impact: This is affecting AirVantage Device Front End components in Europe and Octave Cellular Connectivity. Devices in Europe may have experience delays communicating with the AirVantage platform.
Start Time: 11/16/2020 09:25 UTC
Posted Nov 16, 2020 - 10:02 UTC
This incident affected: AirVantage (Device Front End (EU), Data Push (EU)) and Octave (Cellular Connectivity).