We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers. We want to thank you again for your patience as we worked to resolve this.
Posted Dec 04, 2023 - 11:49 PST
Monitoring
Update with resolution: At this time, we have resolved this issue. While we continue to monitor this issue, please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.
Posted Dec 04, 2023 - 10:33 PST
Investigating
PowerSchool Support is aware this morning (10:30am Eastern, 4 December 2023) of an apparent issue facing multiple PowerSchool Hosted customers.
The Forms link in the Parent Portal is not allowing parents to access Forms and throwing a 502 or possibly 504 network error. Workaround
As a temporary workaround, customers may wish to disable the SSO connectivity which allows for seamless uploading of documents via the Cloud Document Attachment element.