Zipwhip Status | Gateway Status - Messaging - Latency to ATT Destinations

Messaging - Latency to ATT Destinations

Incident Report for Zipwhip Status | Gateway

Resolved

All issues with ATT Messaging and DLR latency have been Resolved.

Customers may have seen latency with Messages (MT), or receiving Delivery receipts for ATT during this issue. Delivery should now be normal.

Thank you for your patience during Resolution

Posted Mar 17, 2021 - 15:28 PDT

Monitoring

The issue with ATT DLR latency has been Resolved. We are currently monitoring.

Customers may have seen latency in receiving Delivery receipts for ATT during this issue. Delivery should now be normal.

We will update this issue for Resolution once confirmed with the Carrier.

Posted Mar 17, 2021 - 14:17 PDT

Investigating

Zipwhip Operations is currently investigating an issue with ATT DLR's.

Customers may experience latency with ATT Delivery receipts. We're further investigating with the Carrier.

Updates will be provided as we receive them.

Posted Mar 17, 2021 - 13:09 PDT

Monitoring

Zipwhip Operations has engaged the Carrier, and they've Resolved the issue with message latency.

Users may have experienced latency or errors to ATT Destinations during this issue. Messaging should return to normal.

We are Monitoring this incident for full Resolution from the Carrier.

Posted Mar 17, 2021 - 12:26 PDT

Investigating

Zipwhip Operations is currently Investigating an issue with Message latency to ATT Destinations.

We are engaging the Carrier.

Users sending messages to ATT destinations may experience latency or errors when sending.

We will update this issue when we have more information.

Posted Mar 17, 2021 - 11:50 PDT

This incident affected: External Connectivity (AT&T) and SMS (DLR).