A fix has been fully implemented and merchants should see normal behavior in BackOffice reporting and performance. We will continue monitoring downstream performance until the resolution has been confirmed.
Posted Mar 12, 2021 - 20:00 EST
Identified
The issue causing a slow performance and reporting delay in BackOffice has been identified and a fix is being implemented. Merchants should begin to delayed reporting appear in BackOffice. Please subscribe to updates on this page for new information as we uncover it.
Posted Mar 12, 2021 - 18:28 EST
Update
We are continuing to investigate the slow performance and reporting delay in BackOffice. Please subscribe to updates on this page for new information as we uncover it.
Posted Mar 12, 2021 - 17:54 EST
Update
Access to BackOffice has been restored. We are assessing the current steps taken and are continuing to investigate the slow performance and reporting delay in BackOffice. Please subscribe to updates on this page for new information as we uncover it.
Posted Mar 12, 2021 - 16:48 EST
Update
BackOffice will be unavailable for the next few minutes as we attempt to resolve the current delay in BackOffice reporting. Please subscribe to updates on this page for new information as we uncover it.
Posted Mar 12, 2021 - 16:39 EST
Investigating
Some ShopKeep users are reporting a delay in their BackOffice reporting. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.