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[Outage] Ecwid Instant Sites, some storefronts and control panels are not loading
Incident
Report for Ecwid
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results. Storefronts, control panels, Instant Site are currently operational.
Update
Control panels and storefronts should be available.
Currently, the API performance is a bit delayed and Instant Site are not available. The developers are investigating the issue.
ETA: 15 min.
Currently, the API performance is a bit delayed and Instant Site are not available. The developers are investigating the issue.
ETA: 15 min.
Update
We are still investigating the issue.
Investigating
One of our servers is having problems since July 11, 2022 05:00 UTC. This causes around 30% of storefronts not opening. Also, all Instant Sites are not available at the moment.
We are working on restoring the service and Instant Sites. Estimated time - in 20 minutes. All your data and store settings will be intact.
We are working on restoring the service and Instant Sites. Estimated time - in 20 minutes. All your data and store settings will be intact.
This incident affected: Storefront, Admin, and API.
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