Reports show that the incident is now resolved. However, if you continue to experience any issues, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.
*This issue impacted users on [EDIT: app.wdesk and/or eu.wdesk].
Posted Sep 01, 2021 - 19:53 UTC
Update
We continue to observe a full recovery from latency issues experienced in Wdesk. We will continue to monitor the situation closely and provide updates as we work to resolve this issue. However, if you continue to experience any issues, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.
Posted Sep 01, 2021 - 17:51 UTC
Monitoring
Reports confirm a steady recovery from latency issues experienced in Wdesk. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.
Posted Aug 31, 2021 - 20:23 UTC
Identified
We continue to investigate this issue of platform latency. Updates will continue to be made as we progress toward a full resolution.
Posted Aug 31, 2021 - 16:08 UTC
Update
Further investigation shows that users are experiencing latency in various areas of the Wdesk platform. All indications tell us the reported incidents are connected. We are continuing to work towards resolving these issues. We will provide updates as more information becomes available.
Posted Aug 31, 2021 - 15:01 UTC
Investigating
We are currently investigating reports that some users are experiencing slow loading of Integrated Risk test and audit forms. We will provide an update as soon as possible.