Some users are unable to access plugin

Incident Report for Outreach

Resolved

This incident has been resolved.

Posted May 24, 2023 - 10:06 PDT

Monitoring

A fix has been implemented and we are seeing signs of recovery. We are actively monitoring.

Posted May 24, 2023 - 09:56 PDT

Update

We have identified a fix to this issue. We are actively deploying the fix which should be live within 1 hour.

Posted May 24, 2023 - 09:36 PDT

Identified

Some users on app2c may receive a "Unknown error occurred. Please try again later" error message when accessing the plugin. Engineering has identified a root cause and is working on a solution.

Posted May 24, 2023 - 08:46 PDT

This incident affected: App2c (CRM Sync).