Upstream provider outage: Fastly

Incident Report for Platform.sh

Postmortem

On June 8, an outage at a global CDN provider affected large portions of the Internet as a whole, including Platform.sh.

The CDN provider has posted their public RCA which can be found here. https://www.fastly.com/blog/summary-of-june-8-outage

Posted Jun 11, 2021 - 15:27 UTC

Resolved

The upstream provider (Fastly) has confirmed the issue is solved. Our monitoring indicates that all affected projects are fully available again.

Posted Jun 08, 2021 - 11:06 UTC

Monitoring

The upstream provider service is now operating as expected. We're monitoring the status of all affected projects.

Posted Jun 08, 2021 - 10:53 UTC

Update

We are currently monitoring the upstream provider status.

Posted Jun 08, 2021 - 10:08 UTC

Identified

There is an issue with an upstream provider Fastly causing all Fastly CDN enabled website to be unresponsive. All other services are fully operational.

Posted Jun 08, 2021 - 10:07 UTC

This incident affected: Australia (au.platform.sh), Canada (ca-1.platform.sh), Europe (France) (fr-1.platform.sh), Europe (France 3) (fr-3.platform.sh), Europe (France 4) (fr-4.platform.sh), Europe (Germany) (de-2.platform.sh), Europe (West) (eu.platform.sh), Europe (West 2) (eu-2.platform.sh), Europe (West 4) (eu-4.platform.sh), Europe (North 1) (eu-5.platform.sh), United Kingdom (uk-1.platform.sh), USA (East) (us.platform.sh), USA-2 (East 2) (us-2.platform.sh), USA-3 (West 2) (us-3.platform.sh), USA-4 (East 1) (us-4.platform.sh), and Dedicated Enterprise.