The issue has been resolved and the affected services are now operating normally.
Posted Apr 01, 2024 - 18:24 GMT-03:00
Monitoring
The service response time has been restored for external provider Verifik, We will continue to monitor.
Posted Apr 01, 2024 - 17:33 GMT-03:00
Update
We are continuing to work on a fix for this issue.
Posted Apr 01, 2024 - 17:16 GMT-03:00
Update
We are continuing to work on a fix for this issue.
Posted Apr 01, 2024 - 17:02 GMT-03:00
Identified
We're seeing elevated response times rates on external services Verifik related to validation Indentity. We are currently investigating the cause and contact to third-party Services support for this provider.