NetCloud Manager Performance Degradation

Incident Report for Cradlepoint

Resolved

This incident has been resolved.

Posted Apr 21, 2021 - 17:11 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 21, 2021 - 17:09 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 21, 2021 - 17:01 MDT

Investigating

NetCloud Manager is currently experiencing a performance degradation involving interactions registering and unregistering devices to NetCloud Manager. Some customers may experience issues with features like group updates.

We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

Posted Apr 21, 2021 - 16:58 MDT

This incident affected: Cradlepoint NetCloud (NetCloud Manager).