Transcoding delays on some images

Incident Report for Frame.io

Resolved

This incident has been resolved. If you're still having any trouble with image uploads please reach out to support@frame.io. Thanks for your patience while we worked through this!

Posted Oct 15, 2021 - 13:08 EDT

Investigating

We are investigating an issue affecting new image uploads on some accounts with a static watermark enabled. Assets using Watermark ID are not affected.

Posted Oct 14, 2021 - 23:54 EDT

This incident affected: API Services (Media Processing).