Personas Audience and Trait Sync Failures

Incident Report for Segment

Resolved

This incident has been resolved.

Posted Feb 15, 2021 - 23:34 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 15, 2021 - 22:43 PST

Update

We are continuing to investigate this issue.

Posted Feb 15, 2021 - 22:20 PST

Investigating

We are investigating an issue with Personas audience and trait sync failures. The following sync types have been failing since 4:00pm PST
- List destinations (google adwords, fb custom audiences, etc)
- List and event destination syncs from real-time audiences

Once the underlying issue is resolved all data will be delivered; no data has been lost.

Posted Feb 15, 2021 - 21:12 PST

This incident affected: Engage (Engage (US)).