Errors when Creating Teammates
Incident
Report for SendGrid
Resolved
Our engineers have monitored the fix to Teammates and confirmed the issue has been resolved for future Teammate creation and invitations. All services are now operating normally at this time.
Monitoring
Our engineers have implemented a fix for Teammates and Teammate invitations affected by this incident issue and we are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
Although our engineers have identified the problem, a fix is still being explored at this time. We will provide another update in 1 hour or as soon as more information becomes available.
Identified
Our engineers have identified why new Teammate invitations are being sent but do not allow creation of new Teammates linked to those same triggered invitations. Our team is continuing to work toward a fix to allow for proper creation of teammates and to avoid this issue from occurring. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Starting around 11:55 AM PT, our engineers began investigating an issue with Twilio SendGrid Teammate creation. Some users will experience errors in the SendGrid web user interface when creating new teammates and be unable to do so. This issue does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.