A fix has been released and we are monitoring the results. Issues regarding filtering and viewing objects should be resolved.
Posted Dec 13, 2021 - 09:52 EST
Update
We still see issues around viewing/filtering objects. We will be implementing a fix to clean this up. We'll update here when that is done.
Posted Dec 10, 2021 - 09:28 EST
Identified
We have identified an issue where our indexing service is running behind. We are working through a backlog of jobs and you may see delays between when an email is sent and when that email is visible in the UI. We'll update here when we have more information.
Posted Dec 09, 2021 - 13:36 EST
Update
Filtering and indexing appears to be back to normal at this point. We are continuing to investigate reports of missing incidents sent during yesterday's service disruption.
Posted Dec 08, 2021 - 17:33 EST
Investigating
We currently have issues around indexing which cause filtering and searching to not work as expected.
Posted Dec 08, 2021 - 13:38 EST
Update
Some services are recovering from the Amazon Web Services outage and you may see slower performance.
Posted Dec 08, 2021 - 10:43 EST
Monitoring
We've received an update from our vendor, Amazon Web Services, that many services have been recovered. Reports of service degradation have dropped and we're monitoring for additional performance issues. We will provide an update in the morning following a review of the outage.
Posted Dec 07, 2021 - 19:57 EST
Update
We're still receiving reports of intermittent issues with the application and working with Amazon Web Services to resolve them as quickly as possible.
Posted Dec 07, 2021 - 16:36 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 07, 2021 - 11:58 EST
Investigating
We are currently investigating an issue with the application regarding slow, degraded performance.
Posted Dec 07, 2021 - 11:07 EST
This incident affected: SolarWinds Service Desk [USA] (Application (North America)).