Performance Issue on Promo Codes Application for a Subset of Production environment customers

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Mar 29, 2023 - 06:03 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 29, 2023 - 04:21 PDT

Update

A fix has been implemented and we are monitoring the service for any further errors.

Posted Mar 29, 2023 - 03:09 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 29, 2023 - 03:08 PDT

Investigating

We are currently investigating an issue in the Promo Code Application where a subset of production environment customers is experiencing performance issues.

Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

Posted Mar 29, 2023 - 02:45 PDT

This incident affected: MARKETPLACE (CONNECT) APPLICATIONS (Marketplace (Connect) - Production).