End-users and agents are intermittently experiencing slowness and unavailability across all services.
Incident Report for Helpshift
Resolved
This incident has been resolved.
Posted Nov 08, 2022 - 17:11 UTC
Monitoring
A fix has been released and we are monitoring the results
Posted Nov 08, 2022 - 16:47 UTC
Identified
The root cause of the issue has been identified and the fix is being implemented
Posted Nov 08, 2022 - 16:17 UTC
Update
We are continuing to investigate this issue.
Posted Nov 08, 2022 - 13:04 UTC
Investigating
We are currently investigating this issue.
Posted Nov 08, 2022 - 12:09 UTC
This incident affected: Mobile SDK, Management Portal, Web Chat, and Time Based Automation.