Merchant Dashboard Search Degradation

Incident Report for Affirm

Resolved

We can confirm that the Affirm Merchant Dashboard is now fully functional.

Posted Jan 07, 2022 - 14:41 PST

Monitoring

The fix has been implemented and we are currently monitoring to ensure full functionality has been restored.

Posted Dec 22, 2021 - 10:32 PST

Update

Our engineering team is working on deploying a solution to fix the Merchant Dashboard issue with the Charges Search functionality; our API logs search still remains fully functional. We will provide more updates once we have implemented our fix and resolved the search issue.

Posted Dec 03, 2021 - 11:41 PST

Identified

We are experiencing a continuation of the Merchant Dashboard issue where the Charges Search functionality may not be working for some merchants, although the API logs search remains fully functional. Our engineering team is currently working on a solution to fix the issue as soon as possible.

Posted Sep 30, 2021 - 15:26 PDT

This incident affected: Merchant Operations (US).