Intermittent connectivity between Calix CPE and Calix Telemetry Service.

Incident Report for Calix

Resolved

This incident has been resolved.

Posted Aug 10, 2022 - 14:03 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 10, 2022 - 12:22 PDT

Identified

We have identified the issue and we are implementing a fix.

Posted Aug 10, 2022 - 10:30 PDT

Update

We are continuing to investigate this issue.

Posted Aug 10, 2022 - 09:41 PDT

Investigating

We are currently reviewing issues with intermittent connectivity between Calix CPE and Calix Telemetry Service.

As a result, you may see systems showing in a Degraded state due to no connectivity to Calix Telemetry Service, as well as missing data from features relying on this platform( ie. QoE, Topology, Command IQ, Edge Suites, Historical WiFi Data).

Additional discussion regarding the matter and status updates can be found on the Calix Community :
https://community.calix.com/s/feed/0D54u00008lWLpGCAW

Posted Aug 10, 2022 - 08:51 PDT

This incident affected: United States Applications (Calix Service Cloud (calixcloud.calix.com), Calix Deployment Cloud, CommandIQ).