Showpad is inaccessible

Incident Report for Showpad

Resolved

Showpad's accessibility and performance are back to expected levels.

The issue we experienced was caused by an unexpected load on our file processing stack.
We’re preparing several improvements to our backend to avoid such a disruption in the future.

We would like to apologize for the inconvenience this has caused and hope that you can continue to enjoy Showpad and the newly released functionalities.

If you are still encountering any issues or unexpected behaviour, please get in contact with us through our Help Center https://help.showpad.com/hc/en-us/requests/new

Posted Mar 21, 2022 - 13:55 CET

Monitoring

A fix has been implemented and Showpad is back online. We continue to monitor performance for now.

Posted Mar 21, 2022 - 12:23 CET

Identified

Showpad is currently experiencing issues with our database and the platform may be inaccessible for login or browsing.

Our engineerings team is already looking into this and will address the situation as soon as possible.

We would like to apologize for the inconvenience this is causing and thank you for your patience while we work on the issue.

Posted Mar 21, 2022 - 12:08 CET

This incident affected: Showpad Platform.