MMS Delivery Issues

Incident Report for Sinch

Resolved

The MMS delivery issue which we have previously notified is now restored. The issue impacted Short Code MMS MT traffic towards Sprint, T-Mobile, Verizon, and US Cellular.

Incident start time: 2020-11-30 18:00 UTC
Incident end time: 2020-11-30 21:50 UTC

Please contact support@sinch.com should you require further information or assistance.

Posted Nov 30, 2020 - 22:09 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing an issue with MMS MT delivery towards all US carriers .

Impact: Clients may experience delayed/rejected MMS MTs and Delayed MMS MO towards all US carriers.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Posted Nov 30, 2020 - 20:23 UTC

This incident affected: Connectivity by region (MMS - US).