Outbound email delivery may be delayed for some customers

Incident Report for Help Scout

Resolved

Email backlog processing has now completed and our service is back to full speed. While our service provider continues to work towards a full recovery on their end, performance across our app continues to be stable. Please reach out to support today if we can be of further assistance.

Posted Dec 22, 2021 - 08:12 EST

Identified

Our hosting provider is currently experiencing issues, leading to delayed delivery of outbound emails for some customers. We are monitoring the situation on our end and will post further updates as we receive them.

Posted Dec 22, 2021 - 07:46 EST

This incident affected: Email Processing.