Services have now been restored. Newly configured channels for Instagram and Facebook Messenger can now be set up normally.
Posted Jun 21, 2023 - 14:08 UTC
Update
We are continuing to investigate this issue.
Posted Jun 21, 2023 - 07:13 UTC
Update
We are continuing to investigate this issue.
Posted Jun 20, 2023 - 06:03 UTC
Update
We are continuing to investigate this issue.
Posted Jun 20, 2023 - 06:01 UTC
Update
We are continuing to investigate this issue.
Posted Jun 20, 2023 - 01:10 UTC
Update
We are continuing to investigate this issue.
Posted Jun 19, 2023 - 22:16 UTC
Investigating
We are currently observing issues with our Conversation API. Impact: Clients are unable to set up new Conversation API channels for Instagram and Facebook Messenger. It is only newly configured channels that is affected, existing channels are not affected by this issue.
We are working on resolving this issue and will provide further updates.
Posted Jun 19, 2023 - 15:21 UTC
This incident affected: Messaging API - EU (Conversation API) and Messaging API - US (Conversation API).