Slowdown in progress when closing conversations from the desk

Incident Report for iAdvize (HA)

Resolved

Following the monitoring period, we confirm the resolution of the incident and thank you for your patience.

Posted Sep 09, 2022 - 17:42 CEST

Update

We see a return to normal since our last update. However, we continue to actively monitor the platform.

Posted Sep 09, 2022 - 15:44 CEST

Monitoring

We also note that some agents are out of sync with their status.
A patch has just been deployed in production and it is necessary to ask users to disconnect / reconnect (or simply refresh their browser) for it to be applied correctly.

Posted Sep 09, 2022 - 15:00 CEST

Investigating

We are currently experiencing slowdowns when closing conversations from the desk.
Our technical team is currently working to resolve this issue.
Next update in 15min

Posted Sep 09, 2022 - 14:38 CEST

This incident affected: Conversation Panel (Conversation closure).