Meta services are down

Incident Report for Gorgias

Resolved

Meta solved all incidents on their end and the traffic received in Gorgias indicates normal operations.

Posted 5 months ago. Dec 11, 2024 - 17:15 PST

Update

The issue is still being worked on by the Meta team and traffic is getting back to normal levels, notably for WhatsApp.
- Instagram: https://metastatus.com/ig-messenger
- Facebook: https://metastatus.com/messenger
- Whatsapp: https://metastatus.com/whatsapp-business-api

We will provide further updates as the situation evolves or within the next two hours at most.

Posted 5 months ago. Dec 11, 2024 - 15:49 PST

Update

The issue is still being worked on by the Meta team:
- Instagram: https://metastatus.com/ig-messenger
- Facebook: https://metastatus.com/messenger
- Whatsapp: https://metastatus.com/whatsapp-business-api

We will provide further updates as the situation evolves or within the next two hours at most.

Posted 5 months ago. Dec 11, 2024 - 13:08 PST

Identified

Meta is currently experiencing a major outage, and they are investigating the issue:

- instagram: https://metastatus.com/ig-messenger
- facebook: https://metastatus.com/messenger
- whatsapp: https://metastatus.com/whatsapp-business-api

We will provide further updates as the situation evolves or within the next two hours at most.

Posted 5 months ago. Dec 11, 2024 - 11:09 PST

Investigating

It appears that Meta services (API, Webhooks) are suffering from a widespread outage.

This has direct impact to our Meta integrations: Facebook, Instagram and WhatsApp, that may be not working correctly at this time.

We are currently investigating the issue, and will provide further details as they come from Meta.

Posted 5 months ago. Dec 11, 2024 - 10:53 PST

This incident affected: Helpdesk Integrations (Facebook Posts & Comments, Instagram comments, Facebook Messenger, Instagram Direct Messages, WhatsApp).