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US Platform 1 : UI Latency (IM-12031)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted 10 days ago. Apr 29, 2025 - 12:27 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted 21 days ago. Apr 18, 2025 - 07:59 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted 23 days ago. Apr 16, 2025 - 02:22 PDT

Update

We are continuing to investigate this issue.

Posted 23 days ago. Apr 15, 2025 - 15:19 PDT

Update

Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in our AV, New VM Dashboard, and CA applications.
Some users may notice that VM and PC data is taking longer than expected to appear in our AssetView, New VM Dashboard, and Cloud Agent modules. This may also impact existing and dynamic tag evaluation in the UI and AWS & GCP connectors being stuck in synchronizing state.
IM ticket reference is IM-12031

Posted 24 days ago. Apr 15, 2025 - 13:10 PDT

Investigating

This incident is currently being investigated further.

Posted 24 days ago. Apr 15, 2025 - 12:59 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted 24 days ago. Apr 15, 2025 - 01:28 PDT

Update

We are continuing to investigate this issue.

Posted 24 days ago. Apr 14, 2025 - 18:35 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in our AV, New VM Dashboard, and CA applications on US Platform 1.
Some users may notice that VM and PC data is taking longer than expected to appear in our AssetView, New VM Dashboard, and Cloud Agent modules. This may also impact existing and dynamic tag evaluation in the UI.
IM ticket reference is IM-12031

Posted 25 days ago. Apr 14, 2025 - 14:13 PDT

This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM)), US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM)), EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM)), US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM)), and EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM)).