We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.
If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 5008.
Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Jun 28, 2021 - 20:52 EDT
Monitoring
We have implemented a fix for users that were experiencing issues calling from Fuze Web. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5008.
Posted Jun 28, 2021 - 19:35 EDT
Update
We are continuing to investigate reports that a subset of users are experiencing problems calling from web.fuze.com.
We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
We have implemented a fix for users that were unable to login to queues or had incorrect presence/history. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5009.
Posted Jun 28, 2021 - 14:27 EDT
Update
We are currently investigating reports that a subset of users are experiencing problems on our Calling platform. This may impact end-user services.
Expected symptoms may include issues with call history, an inability to login to queues, place/receive calls on web.fuze.com, and incorrect presence. Desktop and mobile apps as well as hardware phones are working as expected.
We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Posted Jun 28, 2021 - 10:04 EDT
Investigating
We are currently investigating reports that a subset of users are experiencing problems on our Calling platform.
This may impact end-user services. Expected symptoms may include an inability to login to queues, place/receive calls and incorrect presence/history.
We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologise for any inconvenience this may cause and appreciate your patience.
Posted Jun 28, 2021 - 08:50 EDT
This incident affected: Voice Services - Europe (Frankfurt, DE, London, UK) and Voice Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA).