Zoom phone users in Brazil are unable to dial emergency services

Incident Report for Zoom

Resolved

We have resolved this issue impacting a subset of Zoom Phone users in Brazil.

Posted Feb 02, 2021 - 10:15 PST

Update

We have identified the external issue causing a subset of users in Brazil to not be able to access emergency services with our regional partner. We expect the issue may persist until Feb 3 for these customers.
Bring Your Own Carrier users are not impacted.

Posted Jan 29, 2021 - 13:27 PST

Identified

We have identified the issue causing Zoom Phone users in Brazil to be unable to access emergency services. We expect the issue to be resolved by Feb. 3rd.

Posted Jan 29, 2021 - 08:49 PST

Investigating

We are currently investigating issues with Zoom Phone access to emergency services in Brazil.

Posted Jan 29, 2021 - 08:08 PST

This incident affected: Zoom Phone - NORTH AMERICA (Zoom Phone).