Scan to email delays

Incident Report for SMX Secure Cloud Solutions

Resolved

Between 10:00 AM and 03:30 PM yesterday, some SMX customers may have been affected by email delays or difficulty connecting to SMX Filtering services. These issues are now resolved, and we will continue to monitor for any further problems.

Posted Aug 06, 2021 - 12:26 NZST

Monitoring

Normal email delivery has now been restored, we are continuing to monitor the situation.

Posted Aug 05, 2021 - 16:44 NZST

Identified

An issue has been identified with slow scan to email when sending out via SMX. This is currently being investigated to find the root cause of this issue. Further updates will be provided once more details are known. We apologise for any inconvenience caused.

Posted Aug 05, 2021 - 14:57 NZST

This incident affected: Mail Filtering.