Issue with the SDK X and Web Chat Conversation Service
Incident Report for Helpshift
Resolved
This incident has been resolved.
Posted Sep 28, 2023 - 14:36 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 28, 2023 - 14:20 UTC
Investigating
The WebSDK API statistics have shown a significant increase in response times, accompanied by a decrease in the number of API requests.
Posted Sep 28, 2023 - 14:00 UTC
This incident affected: Mobile SDK and Web Chat.