Insight Agent 4.0 - InsightVM Data Collection Outage on Non-English OS

Incident Report for Rapid7

Resolved

This incident has been resolved.
Posted 2 years ago. Oct 18, 2023 - 23:41 UTC

Monitoring

A new agent version 4.0.0.1 has been released that has fixed the reported issue ,we will continue to be monitoring our systems.
Posted 2 years ago. Oct 18, 2023 - 21:27 UTC

Update

We have identified the issue to be causing this behavior and our team is working on releasing the fix.
Posted 2 years ago. Oct 18, 2023 - 17:01 UTC

Identified

We have identified an issue in Insight Agent 4.0 with non-English language Windows operating systems that is preventing InsightVM data collection from running. The release has been halted, and a fix is under investigation.
Posted 2 years ago. Oct 18, 2023 - 14:52 UTC
This incident affected: InsightVM (EU) (Event Collection), InsightVM (AP) (Event Collection), InsightVM (CA) (Event Collection), InsightVM (AU) (Event Collection), InsightVM (US2) (Event Collection), InsightVM (US3) (Event Collection), and InsightVM (US1) (Event Collection).
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