Feb. 12 Jira Cloud Exalate Outage

Incident Report for Exalate

Resolved

All nodes have been stable for more than 24 hours.
Closing the incident

Posted Feb 14, 2021 - 10:24 CET

Update

There are still nodes having database access problems.

Posted Feb 13, 2021 - 09:58 CET

Monitoring

All nodes are up and running - monitoring the situation.

Posted Feb 13, 2021 - 09:25 CET

Update

We are continuing to work on a fix for this issue.

Posted Feb 13, 2021 - 04:46 CET

Identified

Google cloud (the underlying infrastructure) had a major outage
https://status.cloud.google.com/incident/cloud-networking/21002

It is resolved but the exalate cloud service is now recovering.

Posted Feb 13, 2021 - 04:38 CET

Investigating

We are currently investigating this issue.

Posted Feb 13, 2021 - 02:58 CET

This incident affected: Exalate Cloud (Hosting platform).