Switching agent statuses and SMS not working

Incident Report for Voximplant

Resolved

This incident has been resolved.

Posted Apr 07, 2023 - 07:04 UTC

Update

We are continuing to investigate this issue.

Posted Apr 07, 2023 - 06:57 UTC

Investigating

We are currently investigating this issue.

Posted Apr 07, 2023 - 06:24 UTC

This incident affected: ACD (ACD - North America, ACD - LATAM, ACD - EU, ACD - RU, ACD - APAC, ACD - AU), Voximplant Kit: Contact Center (Voximplant Kit: Contact Center - North America, Voximplant Kit: Contact Center - Europe, Voximplant Kit: Contact Center - Russia), and SMS.