During the release of a back-end platform service, our alerting notified engineers to an issue with the Authentication service that was causing basic authentication users to be unable to access the platform. Our engineers immediately investigated and determined that a configuration change implemented as part of the release needed to be rolled back. Once the rollback was complete, we were able to confirm that all users were able to access the platform successfully.
The root cause was identified as an error in the sequence of the release steps. The cause has been fully understood by our engineers and we have identified and implemented the necessary actions to prevent this situation from occurring in the future. We understand the impact to your experience when these types of issues occur, and we are working diligently to improve our systems and processes to avoid further issues. We appreciate your patience, and as always thank you for being a valued Anaplan customer.
Posted Aug 02, 2021 - 12:47 UTC
Resolved
We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Posted Jul 14, 2021 - 17:21 UTC
Identified
We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Posted Jul 14, 2021 - 17:19 UTC
Investigating
We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.