Redtail CRM Latency / Slow Response Times
Incident Report for Redtail Technology
Postmortem

Redtail’s services experienced a hardware failure that impacted internal infrastructure communications. Upon being alerted of the issue, our technicians were able to get the issue resolved by replacing the impacted hardware with another instance that was already staged for standby.

Posted Feb 01, 2021 - 06:53 PST

Resolved
This incident has been resolved.
Posted Jan 29, 2021 - 07:56 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 29, 2021 - 07:25 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 29, 2021 - 07:19 PST
Update
We are continuing to investigate this issue.
Posted Jan 29, 2021 - 06:55 PST
Investigating
Some users are reporting slow response times when to logging in to and when navigating within Redtail CRM. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Posted Jan 29, 2021 - 06:55 PST
This incident affected: Redtail CRM.