This fix has been released and is holding steady, so we're considering the issue resolved.
Posted Jul 12, 2022 - 23:53 UTC
Monitoring
We've released a fix for the issue now that should allow those files to load going forward. We'll keep monitoring to make sure the fix holds.
Please let us know if there are any further issues via "support@kamiapp.com" and we'll be happy to look further into this.
Thanks again for your patience and understanding while we got to the bottom of this and got things back to normal.
Posted Jul 12, 2022 - 21:20 UTC
Identified
Our Engineers have investigated this issue, and figured out what's going on. it appears that Google has flagged a number of files as Malicious Content/Malware, and is blocking them from being opened.
Currently, the best workaround for immediate access is to download the file to your device and open it from there into Kami. We understand this isn’t ideal and are still looking into solutions now.
We’ll keep you updated on any progress on a resolution and will have things back to normal ASAP.
Once again, we’re really sorry for the inconvenience. Thank you so much for your patience and understanding,
Posted Jul 12, 2022 - 19:52 UTC
Update
We are still looking into this issue with Google Drive files to determine what is causing the error, and how we can get things back up and running normally.
If you require immediate access to the file, downloading it to your Device and opening it into Kami directly does work to open the file.
Our Engineers are still diving into the problem, and we'll provide an update as soon as we know more.
Thank you for your patience and understanding while we work this out and get service back to normal!
Posted Jul 12, 2022 - 19:31 UTC
Investigating
We are currently aware that a number of users are experiencing "Network Errors" with loading files from their Google Drive. OneDrive and loading files from the Device's local storage are unaffected.
Our Engineers are actively looking into what has caused that issue now and we'll update you once we have a better idea of what's causing this.
If you do encounter the issue, please let us know via our support email support@kamiapp.com.
Thank you for your patience and understanding while we get this back up and running!