Service degradation
Incident Report for Splashtop
Resolved
This incident has been resolved.
Posted Dec 01, 2020 - 17:34 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 01, 2020 - 16:40 PST
Update
We are continuing to work on a fix for this issue.
Posted Dec 01, 2020 - 16:40 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 01, 2020 - 16:39 PST
Investigating
Some customers are reporting inability to log in or connect to certain computers. We are investigating and working to resolve as soon as possible. Our apologies for the issues.
Posted Dec 01, 2020 - 16:37 PST
This incident affected: Splashtop remote desktop service, Splashtop web console (my.splashtop.com), and Splashtop web console in EU (my.splashtop.eu).
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