Crypto.com Status Page
Investigating - PLA token features including trading, withdrawal and deposits are temporarily paused
Feb 10, 2024 - 11:21 HKT
Investigating - Truecoin tokens (TUSD, TAUD, TCAD, TGBP) features including trading and deposits are temporarily paused. Withdrawals remain open.
Jun 25, 2023 - 10:52 HKT
Crypto.com App Wallet Operational
Buy Operational
Sell Operational
Send Operational
Withdrawals Operational
Deposits Operational
Fiat Wallets Operational
Crypto.com App Operational
Main Page Operational
Track Coins Operational
Notifications Operational
Onboarding Operational
Card and Staking Operational
Crypto.com Exchange (Spot/Derivatives) Operational
API Server - Spot/Margin Operational
API Server - Derivatives Operational
Web Server - Spot/Margin Operational
Web Server - Derivatives Operational
Withdrawals Operational
Deposits Operational
Exchange App Operational
NFT Operational
NFT Login Operational
NFT Website Operational
NFT Purchase Operational
NFT Sale Operational
NFT Withdraw Operational
NFT Deposit Operational
TAX Operational
Login Operational
Website Operational
CSV Import Operational
API Import Operational
Blockchain Import Operational
Tax Report Generation Operational
Pay Operational
Pay Your Friends Operational
Giftcard Operational
Airtime Operational
Checkout, Invoice, Subscriptions Operational
Refunds Operational
Merchant Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Resolved - SMS service has remained stable in the past 2 hours. We are marking this issue resolved while maintaining heightened awareness.
Mar 26, 23:30 HKT
Monitoring - SMS messages are starting to be delivered without delays. Our teams will continue monitoring and reviewing with our SMS provider.
Mar 26, 21:05 HKT
Investigating - We are aware of an incident causing SMS messages to be delayed or undelivered. We are working with our SMS provider to get this resolved as soon as possible. We appreciate your patience and apologize for the inconvenience caused.
Mar 26, 20:43 HKT
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Resolved - This incident has been resolved.
Mar 21, 19:38 HKT
Investigating - We are experiencing some intermittent system issues related to the US and Canada fiat wallets, as well as Crypto.com card operations across all regions. UpDown options are also intermittently impacted.

Users will experience error messages when interacting with these features.

You may see your Crypto.com Visa card balance temporarily incorrect, please be assured your balance is not lost.

Our teams are looking into this issue with our vendors with the highest urgency. We appreciate your patience and will keep you posted once there is an update.

Mar 21, 17:07 HKT
Mar 20, 2024
Resolved - This incident has been resolved.
Mar 20, 22:57 HKT
Identified - We are experiencing issues with connecting to one of our banking partners for Brazil BRL fiat, and are working on getting this resolved as soon as possible.
Please be assured your BRL fiat deposits/withdraws will not be lost.

New users may not be able to signup to BRL fiat wallet for the time being

Thank you for your patience and understanding.

Mar 20, 21:57 HKT
Completed - The scheduled maintenance has been completed.
Mar 20, 14:00 HKT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 13:00 HKT
Scheduled - One of our Euro Fiat Wallet providers, OpenPayd, will undergo maintenance on the 20th March, starting at 5am UTC and is expected to complete by 6am UTC.

During this period, OpenPayd users may experience intermittent issues with their Euro Fiat deposits and withdrawals.

Please pause any planned deposits via Openpayd during this time and expect a delay until service resumes.

For withdrawals, please expect a delay until service resumes.

Mar 20, 10:21 HKT
Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 00:03 HKT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 19:45 HKT
Scheduled - One of our EURO fiat wallet vendor "Banking Circle" will be undergoing maintenance on 16th March, starting from 11:45am UTC and expected to complete by 3:15pm UTC.

During this period, current users using Banking Circle may experience intermittent issues with their fiat deposit.

- New EURO fiat wallet users are advised to use our alternative vendor "OpenPayd" instead.

- For existing deposit intention/action through Banking Circle, please pause it and be expected the fund-in will be delayed until BC resume.

Mar 15, 16:38 HKT
Mar 16, 2024
Mar 15, 2024

No incidents reported.