[All Regions] On-call paging issue

Incident Report for Hypercare

Resolved

The fix deployed is functioning as expected and the issue has been resolved.

Posted Sep 24, 2023 - 23:34 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 24, 2023 - 19:26 EDT

Investigating

We are currently investigating an issue related to on-call paging not being operational for users located outside of Eastern Daylight Time (EDT). Our team is investigating and we will be providing an update every 30 minutes.

Posted Sep 24, 2023 - 19:09 EDT

This incident affected: Canadian Region (Notifications and Real-Time Syncing (Canadian Region)) and United States Region (Notifications and Real-Time Syncing (U.S. Region)).