The degradation issue has been resolved and all services have returned to normal operational levels from 9:40 AM EST.
Posted Aug 19, 2021 - 11:02 EDT
Monitoring
We have identified the likely root cause, have taken action to mitigate it and are monitoring the platform.
Posted Aug 19, 2021 - 09:45 EDT
Investigating
We're experiencing extensive issues across our platform and heavy database degradation. We currently investigating this issue. Any further details about the system status, investigation and preventive actions to avoid future incidents will be shared as soon as available.
Posted Aug 19, 2021 - 09:28 EDT
This incident affected: Document Verification, Account Management, ID.me Shop, Login Services, Mobile Applications (ID.me Authenticator (iOS), ID.me Authenticator (Android)), Multi-factor Authentication (Text message or phone call, ID.me Authenticator - Push Notification, ID.me Authenticator - Code Generator, U2F Security Key, Mobile Yubikey, Multi-factor Authentication API), Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies), and Group Verification (Alumni Verification, Company Employee Verification, Custom Groups Verification, First Responder Verification, Government Employee Verification, Health Care Provider Verification, Military Verification, Nurse Verification, Student Verification, Teacher Verification).