Heap Connect Delays

Incident Report for Heap

Resolved

All of Connect sync delays have been resolved.

Posted Sep 15, 2021 - 14:46 PDT

Monitoring

The syncs are running again and our engineering team is monitoring for any further regressions.

Posted Sep 15, 2021 - 13:05 PDT

Identified

The issue has been identified and our engineering team is working on a fix. We'll post another update in 30 min.

Posted Sep 15, 2021 - 12:32 PDT

Investigating

We're experiencing issues with Heap Connect syncs. No new data has been synced downstream since 11:05 PT. Our engineering team is investigating and will post an update in the next 30 minutes.

Posted Sep 15, 2021 - 12:02 PDT

This incident affected: Heap Connect.