Service provider degradation

Incident Report for ID.me

Resolved

This incident has been resolved.

Posted Nov 23, 2021 - 21:11 EST

Monitoring

The service provider has identified the root cause and fixed the issue causing the degradation.

Posted Nov 23, 2021 - 15:12 EST

Investigating

ID.me application platform is currently experiencing a service degradation tied to an external service provider. We currently investigating this issue. Any further details about the system status, investigation and preventive actions to avoid future incidents will be shared as soon as available.

Posted Nov 23, 2021 - 14:42 EST

This incident affected: Multi-factor Authentication (Text message or phone call), Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies), and Login Services.