All data is up to date within Insights, showing data up to the 26th. Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support. [1071]
Posted Apr 27, 2022 - 05:02 CDT
Monitoring
Bazaarvoice has identified an issue that is causing a degradation of Portal Insights, resulting in the data in these dashboards to be several days stale. A root cause has been determined and a fix has been deployed. We are monitoring to confirm the fix results in the data updating on the dashboards after processing. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Thurs. Apr. 28, 2022 at 12pm CST
[1071]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 26, 2022 - 11:30 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).