Degraded Performance

Incident Report for Copper

Resolved

We've made changes to hardware and the application to improve performance. We are monitoring.

Posted Sep 28, 2021 - 15:25 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 28, 2021 - 15:24 PDT

Monitoring

We've made changes to hardware and the application to improve performance. We are monitoring.

Posted Sep 28, 2021 - 15:24 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 27, 2021 - 12:07 PDT

Update

We are are still working on a fix. The performance issues may be impacting all Copper users

Posted Sep 27, 2021 - 09:02 PDT

Identified

We have noticed that in some instances where certain 3rd party applications are connected to Copper performance is affected. We are working on a fix.

Posted Sep 27, 2021 - 08:03 PDT

This incident affected: Mobile Applications, Integrations, Developer API, Rest API & Web Application, and Workflow Automation.