We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
Posted May 11, 2021 - 20:28 PDT
Monitoring
The services are fully operational. We are investigating the consequences of the service outage and monitoring recovery.
Posted May 11, 2021 - 18:57 PDT
Update
MFA is back and operational, customers should be able to login into Anypoint Platform using MFA, API Community Management will still show errors for customers trying to login, the same for MuleSoft Composer for Salesforce
Posted May 11, 2021 - 18:39 PDT
Update
MuleSoft help center is back online, we are still seeing issues with MFA authentication on Access Management and customers also might experience issues while login into API Community Manager and Mulesoft Composer for Salesforce
Posted May 11, 2021 - 18:14 PDT
Update
Some customers may be experiencing problems logging into our MuleSoft Help Center. We are currently working to resolve the issue.
Posted May 11, 2021 - 16:36 PDT
Identified
Our vendor for MFA is having problems, the issue has been identified and we are working actively with them to resolve the issue
Posted May 11, 2021 - 14:58 PDT
This incident affected: Anypoint Management Center (Access Management), Communities and Engagements (API Community Manager), and MuleSoft Help Center.